customer-experience-theme (1)When you ask yourself the question, who is your best teacher, most of you will most likely recall someone from your school days, someone you liked who imparted knowledge to you in the form of facts or information. For me it brings to mind an English teacher I had in my senior year in high school who was very stern and strict but sure knew her stuff. Then there may be the teacher who you just liked so much because of their pleasing personality and helpful attitude. As you get older you may begin to think of a parent or role model or mentor who has influenced you and is your best teacher in life. These are the people who show you about life, who teach you how to basically deal with life, how to succeed, how to cope, etc. Perhaps religion is your guiding force or just simply your value system or philosophy. Maybe you learn best from reading books or attending classes. So think about it. Who is your best teacher? I was just wondering…..

More recently I have become aware of an incredibly powerful source of learning, one sometimes difficult to use, but one that will speed your growth dramatically if you are brave enough to learn from it. I call it bad behavior. How can you learn from bad behavior, you may be asking. Well, by not engaging in it yourself. The first time I became aware of this lesson was from a behavior of my mother’s. Now don’t get me wrong, I love my mother and I have learned lots and lots of good stuff from her, but her gift receiving behavior left a lot to be desired. As a child I would get very excited about getting her Christmas, birthday, or Mother’s Day present, but she, invariably would open it, look at it strangely, and then make some kind of comment about how it wouldn’t fit, or she didn’t use those, or she didn’t wear that color, or some such thing. Year after year we had to return those gifts and it soon became a family joke. We just accepted that she wouldn’t be satisfied with the gift. Eventually we got wise enough so that we all started to take her shopping before these celebrations so that she could pick out her own gifts, try them on, and then on the holiday she would exclaim with great pleasure and feigned surprise how pleased she was with her gift while the rest of us would roll our eyes and chuckle inwardly. It worked!

A few years ago I unwrapped a gift from my son and daughter-in-law, looked at it with puzzlement and asked, “Why did you get me this?” I immediately felt my mother’s words being channeled through my voice and I was horrified, stricken with feelings of shame and embarrassment. I quickly apologized, noted my bad behavior, and believe me I have NEVER done THAT again. I have also learned from a friend who beats a dead horse not to beat my dead horse so much, from students who talk too much in class not to raise my hand so often, and from chronic complainers to try to keep my woes to myself (still working on this!). I am also learning to become less reactive as I have had many teachers who have made me crazy while demonstrating their reactiveness to me. I have learned to be less judgmental from those who annoy me pouring out judgments of others. So for me at this stage of my life, my best teacher is my unpleasant response to someone’s bad behavior followed by an internal check for signs of it in myself. If I’m honest and I can find it within myself, then it goes on my to-do list for self-improvement.

So, who do you think is your best teacher? Is it someone who teaches you what to do or do you learn more or equally well from someone’s bad behavior, someone who teaches you what NOT to do? We are used to learning from those who teach us good things, but it takes a courageous person to learn from someone’s bad behavior. Maybe you don’t have to keep avoiding those people who make your skin crawl. Perhaps the next time you cringe because you can’t stand someone’s behavior it’s time to take a quick inventory to see if it echoes internally. Do you ever do this? Perhaps that is the real reason for the skin crawling cringe. Is personal growth important to you? Do you have the metal to face yourself? I was just wondering…….